Sales Enhancement through Standard Operating Procedure Enhancement at PT. Indesso Niagatama

Abstract

The company is a business-to-business (B2B) company that specializes in sustainability and natural products. Founded in 1968 in Baturraden, Purwokerto, Central Java, the company has grown steadily over the years. During the internship, the author was assigned to the Sales Department and worked mostly on the Standard Operating Procedure Guidebook enhancement project. The sales division booklet is a document specifically designed to help salespeople address client requests for bespoke products. Several changes were made to each section of the booklet. From 15 to 24 product kinds with a manufacturing procedure. The general information is also condensed to improve clarity. The booklet helps both the sales department and other departments that deal with consumer demands. During a five-month internship, the author received expertise in developing both soft and hard skills, such as Salesforce, Excel, writing, and project management. The author also improved on their adaption, social skills, time management, and critical thinking. In conclusion, the author designed a Sales Division Booklet, which increased efficiency and collaboration. The experience also helped me enhance my critical thinking, time management, and flexibility skills. Future recommendations include systematic mentoring and cross-departmental collaboration.